Information: We Collect We may collect personal information from you when you: Request our services Sign up for our newsletter Fill out forms on our website Communicate with us via phone, email, or other channels The types of personal information we may collect include: Name, address, and contact details (phone number, email) Health and medical history (including diagnoses, treatments, and care needs) Payment information (such as credit card details, if applicable) Insurance information Emergency contacts and other relevant personal information
How We Use Your Information: We use the information we collect to provide and improve our services, including: Delivering personalized home care services based on your health and care needs Processing payments and handling billing inquiries Communicating with you regarding appointments, updates, and changes to your services Sending marketing and informational materials, if you have opted in to receive them Complying with legal and regulatory obligations
How We Share Your Information: We respect your privacy and will only share your information in the following circumstances: With your consent, including sharing with healthcare providers or other service professionals involved in your care With service providers or third-party partners who assist us in providing services (e.g., billing, IT support) When required by law, such as in response to a court order or government investigation To protect our rights, property, or safety, or the rights, property, and safety of others
Data Security: We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Retention of Information: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. If you no longer require our services, we will delete or anonymize your personal information when it is no longer needed
Your Rights and Choices: You have the right to - Access, correct, or update your personal information at any time Request the deletion of your personal information, subject to applicable legal restrictions Opt-out of marketing communications by following the instructions in the communication or by contacting us directly Request a copy of your personal information in a commonly used format To exercise any of these rights, please contact us at 214-774-4568.
Cookies and Tracking Technologies: Our website may use cookies or other tracking technologies to enhance your browsing experience. These technologies collect non-personal data, such as browsing patterns, to help us improve our website. You can manage cookie settings through your browser settings.
Children’s Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically for any updates.
Contact Us: If you have any questions about this Privacy Policy or our data practices, please contact us at: Gentle Hand Touch 5005 W Royal Ln Ste 183I Irving, TX 75063 214-774-4568 info@gentlehandscares.com